Return & Cancellation Policy

Effective Date: January 9, 2026

At RA.ellé, we want you to love every piece from our premium athleisure collection. If you're not completely satisfied with your purchase, we offer a comprehensive return and exchange policy to ensure your complete satisfaction.

1. Return Eligibility

30-Day Return Window

You may return eligible items within 30 days of delivery for a full refund or exchange. Items must meet our return conditions outlined below.

Eligible Items

To be eligible for return, items must be:

• Unworn and unwashed: Products must be in original, unused condition
• Tags attached: All original tags, labels, and packaging must be intact
• Odor-free: Items must be free from perfume, smoke, or other odors
• Undamaged: No stains, marks, pet hair, or signs of wear
• Original packaging: Returned in the original RA.ellé packaging when possible

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Intimate apparel, undergarments, and bodysuits
• Swimwear and activewear bottoms (unless defective)
• Items marked as "Final Sale" or purchased during clearance events
• Customized or personalized products
• Gift cards and digital products
• Items without original tags or in used condition

2. How to Initiate a Return

Step 1: Contact Us

Email our customer service team at returns@ra-elle.com within 30 days of delivery with:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos of the item (if defective or damaged)

Step 2: Receive Return Authorization

Our team will review your request and provide:

• Return authorization number (RMA)
• Return shipping instructions
• Return shipping label (if applicable)

Step 3: Pack Your Return

Carefully pack the item(s) in the original packaging or a suitable alternative:

• Include all original tags and accessories
• Include a copy of your order confirmation or packing slip
• Write your RMA number clearly on the package
• Ensure items are clean, folded, and protected

Step 4: Ship Your Return

Ship the package using the provided return label or your preferred courier service to the address provided in your return authorization email.

3. Return Shipping Costs

Standard Returns

• Customer responsibility: You are responsible for return shipping costs for standard returns (change of mind, size/fit issues)
• Recommended method: Use a trackable shipping service and retain proof of postage
• Cost: Typically ₹99-₹199 depending on location and courier

Free Returns

We provide prepaid return shipping labels for:

• Defective or damaged items
• Incorrect items shipped
• Quality issues or manufacturing defects
• Orders over ₹5,000 (premium return service)

Return Shipping Insurance

We recommend insuring high-value returns. RA.ellé is not responsible for items lost or damaged during return transit unless we provided the shipping label.

4. Refund Process

Processing Time

Once we receive your return:

• Inspection: 2-3 business days to inspect and verify condition
• Approval: Email notification once return is approved
• Refund: 5-7 business days for funds to appear in your account

Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: 5-7 business days after approval
• UPI/Net Banking: 3-5 business days after approval
• Wallet Payments: 2-3 business days after approval
• Cash on Delivery: Bank transfer (provide account details)

Refund Amount

• Full product price refunded for eligible returns
• Original shipping charges are non-refundable (unless item is defective)
• Return shipping costs are deducted from refund (if applicable)
• Store credit option available for faster processing (instant credit)

Partial Refunds

Partial refunds may be issued if:

• Item shows signs of wear or use
• Tags or packaging are missing
• Item is returned after 30 days but within 45 days
• Item has minor damage not reported upon delivery

5. Exchanges

Size and Color Exchanges

We offer free exchanges for size and color within 30 days:

• Email exchanges@ra-elle.com with your order number and exchange request
• We'll send the replacement item immediately upon receiving your return
• No additional shipping charges for exchanges (India only)
• Subject to availability of requested size/color

Exchange Process

1. Contact us with exchange request
2. Receive exchange authorization and instructions
3. Ship original item back to us
4. Receive replacement item (shipped upon receipt of return)

Out of Stock Exchanges

If your requested size/color is unavailable:

• Choose an alternative product of equal or lesser value
• Receive store credit for the full amount
• Request a full refund

6. Defective or Damaged Items

Reporting Defects

If you receive a defective or damaged item:

• Timeframe: Report within 48 hours of delivery
• Contact: Email quality@ra-elle.com with photos
• Include: Order number, item details, clear photos of defect/damage

Resolution Options

For defective or damaged items, we offer:

• Free replacement: Priority shipping of replacement item
• Full refund: Including original shipping costs
• Partial refund: Keep the item with a discount (if minor defect)
• Free return shipping: Prepaid label provided

7. Order Cancellation Policy

Before Shipment

You can cancel your order before it ships:

• Timeframe: Within 24 hours of order placement
• Method: Email cancel@ra-elle.com or call customer service
• Refund: Full refund processed within 3-5 business days
• No fees: No cancellation charges

After Shipment

Once your order has shipped:

• Cancellation is not possible
• You may refuse delivery and return to sender
• Standard return policy applies once delivered
• Shipping charges may not be refundable

Pre-Orders and Custom Items

• Pre-orders: Can be cancelled up to 48 hours before scheduled ship date
• Made-to-order: Cannot be cancelled once production begins
• Customized items: Non-cancellable and non-refundable

8. Store Credit

Benefits of Store Credit

• Instant credit (no waiting for refund processing)
• Additional 10% bonus credit on returns over ₹3,000
• No expiration date
• Can be combined with promotional discounts
• Transferable to friends and family

How to Use Store Credit

• Automatically applied to your account
• Enter credit code at checkout
• Check balance in your account dashboard
• Contact us to transfer or check balance

9. International Returns

For international orders:

• Contact us before returning any items
• Customer responsible for return shipping costs and customs fees
• Returns must clear customs to be processed
• Refunds issued once item is received and inspected
• Processing time may be longer (10-15 business days)

10. Quality Guarantee

RA.ellé stands behind the quality of our premium athleisure:

• All products undergo rigorous quality inspection
• Manufacturing defects covered beyond 30-day return window
• Contact us anytime with quality concerns
• We'll work with you to find a fair resolution

11. Frequently Asked Questions

Can I return sale items?

Yes, sale items can be returned within 30 days unless marked as "Final Sale." Final Sale items are non-returnable.

What if I lost my receipt?

We can look up your order using your email address or order number. Contact us at support@ra-elle.com for assistance.

Can I return items purchased with a discount code?

Yes, you will be refunded the amount you actually paid (after discount). The discount code cannot be reused.

How long does the return process take?

From the time you ship your return, allow 10-14 business days for the complete process (transit, inspection, and refund processing).

Can I exchange for a different product?

Yes, you can exchange for any product of equal or lesser value, subject to availability.

What if my return is lost in transit?

If you used our prepaid label, we'll investigate and resolve the issue. If you used your own shipping, please provide tracking information and proof of shipment.

We're here to ensure your complete satisfaction with every RA.ellé purchase.