Terms of Service

Effective Date: January 9, 2026

Welcome to RA.ellé. These Terms of Service ("Terms") govern your access to and use of our website ra-elle.myshopify.com and the purchase of our premium athleisure products. By accessing or using our website, you agree to be bound by these Terms.

1. Agreement to Terms

By accessing our website, browsing our products, or making a purchase, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our website or services.

2. Eligibility

You must be at least 18 years old to use our website and make purchases. By using our services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • All information you provide is accurate and complete
  • You will comply with all applicable laws and regulations

If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.

3. Account Registration

Creating an Account

You may create an account to access additional features and streamline your shopping experience. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate your account at any time for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Providing false or misleading information
  • Abusive behavior toward our staff or other customers

4. Products and Pricing

Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

  • Colors may vary slightly due to screen settings and photography
  • Measurements are approximate and may have minor variations
  • Product availability is subject to change without notice
  • We reserve the right to discontinue products at any time

Pricing

  • All prices are listed in Indian Rupees (INR) unless otherwise stated
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Promotional prices are valid for the specified period only
  • Prices include applicable taxes unless otherwise stated

Pricing Errors

If a product is listed at an incorrect price due to an error:

  • We reserve the right to cancel the order
  • You will be notified and offered the option to purchase at the correct price
  • Full refund will be issued if you choose not to proceed

5. Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to:

  • Accept or decline any order for any reason
  • Limit quantities purchased per person or order
  • Refuse service to anyone at our discretion
  • Verify information before processing orders

Order confirmation does not guarantee acceptance. We will notify you if we cannot fulfill your order.

Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Digital wallets (Paytm, Mobikwik, etc.)
  • Cash on Delivery (COD) - select locations only

Payment Processing

  • Payment is processed at the time of order placement
  • All transactions are processed securely through encrypted payment gateways
  • We do not store your complete payment information
  • You authorize us to charge the payment method provided

Payment Security

We use industry-standard security measures to protect your payment information. However, you are responsible for:

  • Maintaining the confidentiality of your payment information
  • Ensuring your payment method has sufficient funds
  • Notifying your bank of any unauthorized charges

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Key points include:

  • Delivery times are estimates and not guaranteed
  • We are not liable for delays caused by shipping carriers or circumstances beyond our control
  • Risk of loss passes to you upon delivery
  • You are responsible for providing accurate shipping information

Please refer to our complete Shipping Policy for detailed information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Cancellation Policy. By making a purchase, you agree to:

  • Our 30-day return window for eligible items
  • Return conditions and requirements
  • Refund processing times and methods
  • Non-returnable item restrictions

Please refer to our complete Return & Cancellation Policy for detailed information.

8. Intellectual Property Rights

Our Content

All content on our website, including but not limited to:

  • Text, graphics, logos, images, and photographs
  • Product designs and descriptions
  • Website design and layout
  • Software and code
  • Trademarks and brand names

is the exclusive property of RA.ellé or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

  • Access and use our website for personal, non-commercial purposes
  • View and download content for personal use only

Prohibited Uses

You may not:

  • Reproduce, distribute, or publicly display our content without permission
  • Modify, reverse engineer, or create derivative works
  • Use our content for commercial purposes
  • Remove copyright or proprietary notices
  • Use our trademarks without written consent

9. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Impersonate any person or entity
  • Interfere with or disrupt our website or servers
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Collect user information without consent
  • Engage in fraudulent activities
  • Harass, abuse, or harm others
  • Post false, misleading, or defamatory content
  • Violate any applicable laws or regulations

10. User-Generated Content

Reviews and Comments

You may submit reviews, comments, and other content. By submitting content, you:

  • Grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display your content
  • Represent that you own or have rights to the content
  • Agree that your content does not violate any third-party rights
  • Acknowledge that we may edit or remove content at our discretion

Content Guidelines

User content must not:

  • Contain offensive, abusive, or inappropriate language
  • Violate intellectual property rights
  • Include personal information of others
  • Contain spam or promotional material
  • Be false, misleading, or defamatory

11. Disclaimers and Limitations of Liability

Website "As Is"

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Accuracy, reliability, or completeness of content
  • Uninterrupted or error-free operation

Limitation of Liability

To the maximum extent permitted by law, RA.ellé shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from use or inability to use our website
  • Damages resulting from unauthorized access to your account
  • Damages caused by third-party products or services

Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim, or ₹1,000, whichever is less.

Exceptions

Some jurisdictions do not allow limitations on warranties or liability. In such cases, these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless RA.ellé, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our website or products
  • Your violation of any third-party rights
  • Your user-generated content
  • Your fraudulent or illegal activities

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

  • The content, accuracy, or practices of third-party sites
  • Products or services offered by third parties
  • Privacy policies of external websites
  • Damages arising from third-party interactions

Your use of third-party websites is at your own risk and subject to their terms and conditions.

14. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

Dispute Resolution

Before filing any legal action, you agree to:

  • Contact us to attempt informal resolution
  • Provide detailed description of the dispute
  • Allow 30 days for good-faith negotiation

Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with Indian arbitration laws, rather than in court, except where prohibited by law.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

  • Posted on our website with a new effective date
  • Notified via email (for material changes)

Your continued use of our website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Termination

We may terminate or suspend your access to our website immediately, without prior notice, for:

  • Breach of these Terms
  • Fraudulent or illegal activity
  • Requests by law enforcement
  • Unexpected technical issues
  • Extended periods of inactivity

Upon termination:

  • Your right to use our website ceases immediately
  • Outstanding orders will be honored or refunded
  • Provisions that should survive termination will remain in effect

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of RA.ellé.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Cancellation Policy, constitute the entire agreement between you and RA.ellé regarding your use of our website and supersede all prior agreements and understandings.

20. Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

21. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, pandemics, or acts of God
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Internet or telecommunications failures
  • Supplier or shipping carrier disruptions

22. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please discontinue use of our website immediately.

Thank you for choosing RA.ellé for your premium athleisure needs.